FAQs
What type of services do you offer?
Leslie’s Laundry Care is a mobile laundry, dry-cleaning, alteration and repair services in Charlotte, NC and surrounding areas.
When will I get my clothes back?
Turnaround time is 24 Hours from pick-up to drop off.
Do I need to prepare my laundry or sort it ahead of time?
No! Leslie's Laundry Care will sort, wash, dry and fold. If you have any special instructions for items please advise when placing the order.
What if I can’t be home for my scheduled pick-up or drop off?
You can leave your bag in secure location outside your home (doorstep, porch, patio, reception desk etc.)
Are my clothes washed with other people’s clothes?
Absolutely not! Each bag is processed by itself. We will never clean your clothes with another customer’s clothing.
What if I miss my pick-up/drop-off time?
If you miss your pick-up or drop off timeframe, a missed pick-up or missed drop off $30 cancellation fee may be assessed. Avoid these additional fees by notifying and rescheduling your pick-up/ drop off directly with Leslie's Laundry Care Provider. Once we pick up item and you change your mind. You have to pay $30 cancellation fee.
What should I put my clothing in for the initial pick-up?
For your first pick-up, items can be placed inside 13 gallon, kitchen trash bags. Your Provider will include a Free Leslie's Laundry Care nylon bag with your returned laundry to use for all pick-ups that follow.
What happens if I leave personal items in my pockets?
We ask that you ensure all items have been removed from your pockets prior to pick-up. In the event that we do find items in your pockets, we’ll return them inside a sealed bag along with your laundry.
What happens to my garments if the balance is unpaid?
Your items will be placed on sale at dry cleaners after 30 days of pick up date.
How are you responding to COVID-19?
We have added an extra fee to process garments to ensure safety for you and your family or business/staff.
FAQ Laundry Lockers
What are laundry lockers?
A laundry locker is an efficient and convenient way to offer laundry, dry cleaning and wash & fold services to your mall customers, apartment residents, college campuses, or hotel guests.
How does a laundry locker work?
You find an open locker, and put your clothes in it. You close the door and lock it, entering a 4-digit code of your choosing for security's sake. Then, you send a text message to Laundry Locker with your locker number, letting them know your laundry's ready to be picked up.
Where are the laundry lockers located?
We offer laundry lockers in Carolina Place Mall.
Located Between Pro Image & Carolina Jewelers.
11025 Carolina Pl Pkwy
Pineville, NC 28134
What type of services do you offer?
Leslie’s Laundry Care is a mobile laundry, dry-cleaning, alteration and repair services in Charlotte, NC and surrounding areas.
What are the COVID-19 updates?
Leslie’s Laundry Care personnel are trained according to Center Disease Control (CDC) guidelines to ensure the safety of customers and staff. Enjoy a chore free day!
Who do you service?
We will save residential and commercial customers time and add convenience.